Privacy Policy pulu88 — We Protect Your Data Like Our Own

01 Introduction and Scope of This Policy

Pulu88 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services at pulu88.net. This Privacy Policy is prepared to clearly and transparently explain how we handle your personal data — from how it is collected to how it is protected and deleted.

This document applies to all users of the Pulu88 platform, including unregistered visitors, registered members, customer support applicants and anyone who interacts with our platform in any capacity. Each time you access our website, you acknowledge that you have read and understood this policy.

Pulu88 operates fully in accordance with internationally recognised data protection principles. We believe privacy is not a luxury — it is a fundamental right of every user that must be taken seriously and upheld responsibly.

02 What Personal Data Do We Collect?

We only collect data that is strictly necessary to provide you with a safe, seamless and quality service. No excess data is collected without a clear purpose.

Data You Provide Directly

• Identity information: Full name, identity card or passport number, date of birth and gender
• Contact information: Email address, phone number and residential address
• Account information: Username, password (stored in encrypted form) and security questions
• KYC verification documents: Copy of identification card, bank statement, or utility bill for identity verification
• Payment information: Payment method details used, including bank account numbers or digital wallet information

Data Collected Automatically

• Technical data: IP address, browser type, operating system and screen resolution
• Usage data: Pages visited, time spent, games played and navigation patterns
• Transaction data: Deposit, withdrawal, wagering, and wins history
• Device data: Unique device identifier when using the pulu88 mobile app

Data Category	Example	Primary Purpose
Identity	Name, IC, date of birth	Account verification & KYC
Contact	Email, phone	Communication & support
Financial	Bank account, e-wallet	Transaction processing
Technical	IP address, browser	Security & fraud detection
Usage	Gaming activity	Personalisation & Analytics

03 How Do We Use Your Data?

Every piece of data collected by pulu88 is used for a clear and lawful purpose. We do not use your data for purposes unrelated to providing our services to you.

• Identity verification and KYC: Ensures account security and compliance with industry requirements
• Transaction processing: Manages deposits, withdrawals and all financial activity in your account
• Fraud detection: Monitors suspicious activity and protects your account from unauthorized access
• Service communications: Sends important notifications related to your account, transactions and policy changes
• Customer support: Resolves enquiries, complaints and assistance requests more effectively
• Experience personalisation: Recommends games, promotions and content relevant to your preferences
• Platform improvements: Analyses usage patterns to improve service quality
• Legal Compliance: Fulfils reporting obligations to relevant authorities when required

04 Information Sharing and Disclosure

Pulu88 understands how sensitive your personal data is. We will not share, sell, or disclose your personal information to third parties without your consent, except in the limited situations outlined below.

Trusted Service Providers

We may share necessary data with third-party service providers that help operate the platform — such as payment processors, cloud infrastructure providers and fraud detection systems. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

Legal Requirements

Pulu88 will disclose personal data when required by law or a directive from a competent authority, including in criminal investigations, court orders, or anti-money laundering (AML) reporting requirements. Such disclosures are made only to the extent necessary.

05 Cookies, Tracking and Related Technologies

Pulu88 uses cookies and similar tracking technologies to deliver a smoother, more secure, and personalised experience. Cookies are small text files stored in your browser when you visit our website.

Types of Cookies Used

• Essential cookies: Required for core platform functions such as login, game sessions and security. Cannot be disabled.
• Performance cookies: Collects information about how you use the website for improvement purposes — no personal information is stored.
• Functionality cookies: Remembers your preferences such as language, display settings and login details for your convenience.
• Analytics cookies: Helps us understand aggregate usage patterns to improve the platform.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the Pulu88 platform.

06 Our Data Security Measures

Pulu88 invests seriously in security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, or misuse.

• 256-bit SSL encryption: All data transmitted between your browser and our servers is fully encrypted
• Data-at-rest encryption: Sensitive data stored in our database is also encrypted using the latest industry standards
• Layered access controls: Only authorized personnel with legitimate job requirements are permitted to access member data
• 24/7 Monitoring: Automated security monitoring systems operate around the clock to detect suspicious activity
• Regular penetration testing: Independent security audits are conducted periodically to identify and address any vulnerabilities
• Two-factor authentication: 2FA is available and recommended for all member accounts as an added layer of security

Although pulu88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing it with anyone.

07 Your Rights as a Data Owner

As a pulu88 member, you have full rights over your personal data. The following are rights you may exercise at any time by contacting our support team:

• Right to Access: You have the right to request and obtain a copy of all personal data we hold about you
• Right to Rectification: You may request correction of any inaccurate or incomplete data
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from our systems
• Right to Restriction of Processing: You may request that we restrict how your data is processed under certain circumstances
• Right to Object: You may object to the use of your data for specific purposes such as direct marketing
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another platform

08 Data Retention Period

Pulu88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are general guidelines for our retention periods:

• Active account data: Retained for the duration your account remains active on the platform
• KYC and identity verification data: Retained for a minimum of 5 years after account closure to comply with AML requirements
• Financial transaction records: Retained for 7 years in accordance with accounting and audit requirements
• Support communication logs: Retained for 3 years after the case is resolved
• Cookie data: Retention period depends on the type of cookie, ranging from the current session up to 24 months

Upon expiry of the designated retention period, your data will be securely deleted or anonymised using procedures approved by our security team.

09 Changes to This Privacy Policy

Pulu88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes made will be published on this page along with the latest revision date.

For significant changes, we will send a notification to your registered email address at least 14 days before the changes take effect. Continued use of the platform after the effective date is considered your acceptance of the amended policy.

We encourage you to review this page regularly so you are always informed about how your data is protected. A revision history is available upon request from our support team.

10 How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how pulu88 handles your personal data, our team is ready to assist.

You may contact our Data Privacy Officer via the platform's live chat, available 24 hours a day, 7 days a week. All privacy-related enquiries are handled with utmost seriousness and responded to within the stipulated timeframe.

For written inquiries, you may send a message through the platform with the subject "Privacy Inquiry" to ensure it is directed to the responsible team. All privacy inquiries are recorded and followed up by our team.